Frequently Asked Questions
Everything you need to know about your next keyboard upgrade.
What makes Higround keyboards unique?
Our keyboards are limited-edition collaborations that blend high-performance gaming hardware with streetwear aesthetics, featuring unique keycap designs and premium switches.
When will my order ship?
Standard orders typically process within 3-5 business days. For limited drop items, please refer to the specific shipping timeline listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery location.
What is your return policy?
We accept returns on unused, unopened items in their original packaging within 14 days of delivery. Please note that certain limited-edition 'Drop' items may be final sale.
Are Higround keyboards hot-swappable?
Most of our keyboard models feature hot-swappable PCBs, allowing you to easily change switches without soldering to customize your typing experience.
Do you offer a warranty on electronics?
Yes, all Higround keyboards come with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use.